FAQs
Do I need to create a member account?
While you are welcome to browse and use our guest checkout, creating a Yeśil Studio account offers a more seamless and intentional shopping experience. Benefits include:
- Saving multiple delivery addresses for future edits.
- Viewing your complete order history and status.
- Tracking your pieces before they are shipped.
What if I forget my password?
On the login page, select ‘Forgot Your Password’. Enter your registered email address, and we will send you a set of instructions to reset it. Once verified, you can establish a new secure password.
How can I update my account details?
Simply log in and navigate to ‘My Account’. From there, you can update your shipping/billing particulars and manage your password for future orders.
How do I place an order online?
To acquire a piece from our collection, select your desired item, choose the appropriate size/color, and click 'Add to Cart'. When you are ready, click ‘Proceed to Checkout’. Please ensure your contact details are valid to receive essential updates. Finally, choose your preferred payment method and click ‘Place Order’.
How do I confirm my order was successful?
Our automated system will send a confirmation email to your provided address immediately following a successful transaction. This email will include your order number and invoice. If you do not receive an email, your order may not have been completed.
Why does an item in my cart show as unavailable?
Adding an item to your cart does not reserve it. Items remain available for others until the checkout process is fully completed. If an item becomes unavailable during checkout, you must remove it to proceed.
Can I cancel or change my order?
You may update or remove items while you are still browsing. However, once an order is confirmed, it cannot be modified or canceled prior to dispatch. In such cases, the order will be sent to you, and you may follow our Returns Policy if needed.
What are my payment options?
We offer the following secure payment methods:
Cash On Delivery (COD):
Available within Pakistan only. Please do not transfer funds until the courier is at your doorstep.
Online Payment:
We accept Visa and Mastercard Credit/Debit cards. Do not pay cash to riders for prepaid orders.
How secure is my personal information?
Your security is our priority. We utilize SSL encryption on all pages where personal or payment data is entered. You can verify this by looking for the padlock icon in your browser address bar.
What currency and delivery times apply?
Currency:
Prices are displayed in Pakistani Rupee (PKR) and include GST.
Domestic Shipping:
Deliveries within Pakistan take approximately 7 working days.
Which couriers do you use?
We partner with reliable services including Call Courier, Leopards, M&P, TCS, TRAX, and Swyft for domestic orders. International shipments are managed by DHL.
What if I am unavailable during delivery?
Couriers will make two attempts to deliver your parcel. On the second failed attempt, the item will be returned to our head office.
How do I track my status?
Once dispatched, you will receive a tracking number via SMS/Email. You can use this number on the websites of PostEx, AHL, or DHL to monitor your delivery.
